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Terms and Conditions
1. Data and Software - Although we take every care to make sure your data remains intact, we cannot accept responsibility in the extremely unlikely event that data loss or corruption occurs. It is the owner’s responsibility to ensure that any critical information such as documents or photos are backed up. In the case of data recoveries, due to the thorough nature of our data recovery procedures, previously deleted files can re-appear, even if the hard drive has been previously wiped. This may include any unwanted or unexpected files located in the “Temporary Internet Files” folder, or received as an email attachment. 2. Operating System (O.S.) installation - If you are having an OS re-installation, we can only install it if a valid license is present. This procedure deletes every single file on the computer, so it is up to you to ensure all your files are backed up and that you have the installation software for any applications you use. PLEASE NOTE THAT MICROSOFT OFFICE IS NOT A STANDARD PART OF WINDOWS. Although some systems come with Microsoft Office (including Word, Excel, PowerPoint) installed at purchase, if you can’t supply your Microsoft Office CDs and license key, it can’t be installed. The same applies to software such as Photoshop and any other commercial programs. 3. Security - It is the owner’s responsibility to ensure that any security software installed is kept up to date with the latest virus databases. We will not be held responsible if any malicious software appears on the computer after our engineers leave it. 4. Repair / Evaluation Schedule - The waiting time is usually just a few days; however in some circumstances, our workload can be dramatically increased and this waiting time may be longer. The engineers will advise the owner of the current approximate waiting time. If any replacement parts are needed, there may be an extended waiting time depending on availability from suppliers. Any equipment not collected within three months of evaluation will be disposed of. 5. Fees - The total repair charge is payable at the end of the job. This may increase in the case of complex repairs including (but not limited to) notebook motherboard evaluations, data recovery or operating system installations. The owner will be informed of any extra charges when booking in. We will not go ahead with any extra repairs without gaining the owner’s consent first. We can only accept payment in the form of cash or cheques (payable to “Mouse Mate”). 6. Electronic Failure -
In the case of faulty electronic components (such as power sockets for example) in extremely rare cases, electrical ‘arcing’ can be caused, the electronic components on a notebook motherboard can be stressed, and failure can appear to occur after a notebook PC has been booked in. In this case we will not accept responsibility for funding replacement components.
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